Careers at SyncTech
IT Customer Support
Support company customers through LINE Official Account and remote assistance, diagnose common IT issues, and coordinate service requests.
Application process: verify your email by OTP → complete the pre-interview assessment when required → submit the application and all requested documents.
Position profile
Position details
Role and responsibilities
Support company customers through LINE Official Account and remote assistance, diagnose common IT issues, and coordinate service requests.
What we are looking for
- Openings: 2 positions
- Applicants of any gender, age 20 or above
- Higher vocational certificate or above in a related field
- At least 1 year of relevant experience
- English or Chinese communication skills are an advantage
- Basic knowledge of Windows, macOS, and office software
- Able to troubleshoot basic Wi-Fi, DNS, and VPN issues
- Experience using ticketing and CRM systems
- Strong communication and customer service skills
- Able to prioritise work and perform under pressure
- Responsible and able to collaborate effectively with a team
Benefits
- Salary
- Social security
- Group accident insurance
- Annual public holidays
- Annual performance bonus
- Annual company party
- Overseas travel opportunities
- Employee discount on IT equipment
- Company uniform
- Training and professional development opportunities
Ready to join us?