Terms and Conditions

To ensure the highest level of customer satisfaction when purchasing products and services through https://sync.co.th and https://shopping.sync.co.th, SyncTech Solution Co., Ltd. ("the Company", "we", "us") has established the following Return and Refund Policy.

1. Product Inspection and Reporting Issues

Customers are encouraged to inspect their products immediately upon delivery. If any issue is identified, please notify the Company within the specified period.

• Inspect the products for completeness, accuracy, and visible damage immediately upon receipt.
• If you receive an expired, incorrect, missing, or damaged product, you must notify the Company within 14 days from the date of delivery.
• Requests for returns or exchanges should be submitted by email to [email protected].
• Requests submitted after the 14-day period may be declined at the Company's discretion, and the Company's decision shall be final.

2. Conditions for Returns and Exchanges

The Company will accept returns or exchanges only under the following circumstances:

• The product has expired.
• The product received does not match the confirmed order.
• The product is defective or damaged upon delivery while still in its original packaging.
• The customer no longer wishes to keep the product, provided that it remains in 100% original condition, has not been used, has not been opened, and is returned in its original manufacturer packaging.
• The product was purchased directly through the Company's official websites at https://sync.co.th or https://shopping.sync.co.th.

3. Non-Returnable Items

The Company reserves the right to refuse returns, exchanges, or refunds under the following circumstances:

• Products that have been opened, installed, activated, or used.
• Products damaged due to misuse, improper installation, unauthorized modification, or negligence.
• Damage, loss, or expenses resulting from circumstances beyond the Company's control or not caused by the Company's fault.

4. Refund Amount and Fees

Refunds will be processed in accordance with the following conditions:

• The refund amount will be based on the product price shown in the order confirmation or official sales invoice.
• Shipping charges are non-refundable, except where the return results from an error made by the Company, such as shipping an incorrect item.
• Purchases made using Member Points or E-Vouchers are not eligible for cash refunds.

5. Refund Processing

Once the returned product has been received and successfully inspected, the Company will process the refund within 15 business days using one of the following methods:

• Bank transfer to an account registered under the same name as the original purchaser.
• Store Credit or a promotional voucher for a future purchase, subject to the Company's discretion or mutual agreement with the customer.

6. Return Procedure and Contact Information

Customers must contact the Company before returning any product. Returns sent without prior authorization may not be accepted.

• Email our Customer Service team at [email protected].
• Provide your order number, a description of the issue, and supporting photographs or documentation (if applicable).
• Wait for return authorization and shipping instructions before sending the product back to the Company.

Note: The Company reserves the right to review each return, exchange, or refund request on a case-by-case basis. The Company's decision shall be final, subject to applicable consumer protection laws and regulations.