Careers at SyncTech
IT Helpdesk On-Site
Provide on-site IT helpdesk services at customer locations, resolve hardware, software, and network issues, and manage service tickets.
Application process: verify your email by OTP → complete the pre-interview assessment when required → submit the application and all requested documents.
Position profile
Position details
Role and responsibilities
Provide on-site IT helpdesk services at customer locations, resolve hardware, software, and network issues, and manage service tickets.
What we are looking for
- Openings: 2 positions
- Applicants of any gender, age 20 or above
- Bachelor’s degree or above in a related field
- At least 1 year of relevant experience
- English or Chinese communication skills are an advantage
- Basic knowledge of computer hardware, operating systems, and Microsoft Office
- Able to troubleshoot Wi-Fi, DNS, and DHCP issues
- Experience with ticketing and request management systems
- Strong communication and customer service skills
- Able to handle urgent issues and work under pressure
- Responsible, collaborative, and able to work at assigned customer sites
- Willing to relocate between customer sites when required
Benefits
- Salary
- Attendance allowance
- Cost-of-living allowance
- Social security
- Group accident insurance
- Annual public holidays
- Annual performance bonus
- Annual company party
- Overseas travel opportunities
- Employee discount on IT equipment
- Company uniform
- Training and professional development opportunities
Ready to join us?