Business Automation & AI Chatbot

• Workflow Automation (n8n & API Integration): We provide services to connect the systems and applications your organization already uses, enabling them to work together automatically, such as n8n, Zapier, and Make. For example, when a customer places an order through your website, the system can automatically send the data to your CRM, deduct stock, and instantly notify your team via LINE or Slack without manual handling.
• Smart AI Chatbot (LINE OA, Messenger, Website): Enhance customer service with an intelligent chatbot integrated with AI technology, such as connection to LLM language models like ChatGPT. This allows the chatbot to understand natural conversations, answer questions, provide basic product information, and help close sales naturally. It also includes a human agent handoff system for complex cases that require staff support.
• Internal Process Automation: Transform document workflows and internal coordination into automated processes, such as document approval systems, automated ticketing systems, or daily sales reports sent to the company chat group every morning.
• AI Data Extraction & Processing: Use AI technology to extract information from documents or emails, such as receipts and quotations, and automatically record the data into accounting systems or databases. This helps reduce employees’ data entry workload.

• Boost Productivity: Free your employees from repetitive tasks, allowing your team to focus on creative work and sales-generating activities.
• Customer Engagement: Assist with answers and information intake through agreed channels. Availability depends on connected systems and the support scope.
• Reduce Repetitive Data Entry and Handoffs: Help reduce mistakes in rule-based work, with data checks, failure-case testing and staff review of AI output in important tasks.
• Tailor-Made Solutions: We design logic conditions and workflows specifically aligned with your policies and business model, no matter how complex the system may be.

Agreed scope and handover requirements

Choose a process with clear rules and ownership, then define inputs, outputs, API-connected systems and the points requiring staff approval or handoff. Work may cover workflows, chatbots, approval or ticketing tasks, or document data extraction within the agreed scope. Handover requirements should include the workflow map, configuration guidance and successful and failed test cases.

Service-specific delivery steps

1. Choose a pilot process: collect the current steps, sample data, business rules and process owner.
2. Define integrations: review APIs, data permissions, conversation channels and human-agent handoff points.
3. Develop and test: check transferred data, incomplete inputs, unavailable downstream systems and cases requiring human decisions.
4. Accept and monitor: have the process owner test representative real work, then define how to maintain the solution as business rules change.

Information to prepare for an assessment

Prepare the current workflow, source and destination systems, API documentation, suitable test samples, chatbot questions and cases requiring staff handoff.

Conditions affecting scope, pricing and test results

• Integration depends on external APIs, access rights, rate limits and provider policies. Platform and model costs must be identified within the agreed scope.
• AI can produce incorrect answers or extracted data. Define test criteria and staff review for important decisions before using the output.
• Agree on data permissions and purposes, and on which actions the system is allowed to perform automatically, before release.