Service overview
Service details
Scope, delivery details, and business outcomes.
Scope of Services
- System Audit & Preventive Maintenance (PM): We provide health check services for core equipment such as servers, network switches, routers, firewalls, backup systems, and CCTV systems to identify and resolve abnormalities before they cause serious damage.
- Firmware & Security Patch Update: We update operating systems, software, and firmware for network and security devices according to a plan that considers risk, compatibility and manufacturer support, to address vulnerabilities and improve performance.
- Backup System Verification: We regularly inspect and test backup solutions to ensure that critical organizational data is properly stored and can actually be restored in case of an emergency.
- License & Hardware MA Renewal: Eliminate the risk of forgetting contract renewals. We provide reminder and renewal management services for hardware warranties, maintenance agreements (MA), and software licenses such as firewall licenses, antivirus, and server OS licenses directly from vendors or principals.
Agreed scope and handover requirements
Select business-critical servers, networks, firewalls, backup and CCTV systems, then define health checks, patch work, recovery tests and warranty, MA and license expiry tracking. Handover requirements should identify findings, risks, completed work and recommendations that still need a decision.
Service-specific delivery steps
- Inventory equipment and contracts: review models, versions, system status and coverage expiry dates.
- Plan according to risk: choose inspection intervals, patches and test criteria appropriate to each system.
- Work within the agreed window: perform health checks, apply supported compatible updates and run recovery tests within the defined scope.
- Report and follow up: record results, limitations, remaining risks and renewal actions.
Information to prepare for an assessment
Prepare the equipment and software inventory, current versions, incident history, backup setup, contract expiry dates and permitted maintenance windows.
Conditions affecting scope, pricing and test results
- PM intervals, on-site visits, support channels and response times depend on the agreed contract; they are not identical for every system.
- Firmware and patches must be assessed for compatibility and manufacturer support. Unsupported equipment may require replacement or other controls.
- A successful backup job alone does not prove complete recovery. Define test data and assess recovery results within the agreed scope.
Related system case
Synology backup modernization for FMP Group describes physical servers, Hyper-V and computers across multiple offices. This is a backup-modernization case, not a PM or SLA commitment for every maintenance engagement.
